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Credentials for each top-level SMB share on the NAS that has been accessed at least once are at HKEY_CURRENT_USER\Software\Acronis\Connections\smb\\.Credentials for the NAS itself when using SMB shares are stored at HKEY_CURRENT_USER\Software\Acronis\Connections\smb\.When you configure/change backup tasks, browse to backups folder on NAS in graphical user interface, TrueImage.exe process is used and credentials are set to and retrieved from the following locations in Windows registry: Two processes access NAS: TrueImage.exe and TrueImageHomeService.exe (see for complete list of Acronis True Image 2016 processes). Password is always obfuscated, meaning that only Acronis True Image software can read it properly. Lastly, if the issue persists, see more details on troubleshooting credentials-related issues with NAS devices Where Acronis True Image 2016 stores credentials for accessing NAS/network sharesĪcronis True Image 2016 stores credentials for accessing NAS devices in pairs: user name and password. In order to localize the issue further and exclude the factor of the whole Windows environment with all installed programs and possible conflicts between them, you can boot your computer from Acronis bootable media and see if you can access the NAS

Create a new test SMB share on NAS, grant the new account Full access permissions for the new share.

Create a new test user account on NAS via NAS management console.

If above steps do not help, exclude the factor of an issue with particular share or NAS user account by recreating them: Type the path to top-level share directly and use ip form, e.g.

Open True Image window, create a new backup task.

Clear credentials cache for SMB connections by deleting registry key HKEY_CURRENT_USER\Software\Acronis\Connections\smb.

Make sure that True Image window is closed.

If the issue persists, try re-establishing connection to NAS:

Try copying a file from Windows to the folder for backups on NAS.

Check if NAS can be accessed in Windows Explorer.